At Enriched Support Services, we are committed to protecting your privacy and handling your personal information in a safe, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our services or interacting with us, you agree to the practices described in this Privacy Policy.

1. What is Personal Information

Personal information is any information or opinion that identifies you or could reasonably identify you. This may include:

• Full name

• Date of birth

• Address and contact details

• Email address and phone number

• NDIS participant number

• Health and medical information

• Support plans and care requirements

• Emergency contact details

• Financial or billing information

We only collect information that is necessary to provide our services and meet our legal obligations.

2. How We Collect Personal Information

We may collect personal information in the following ways:

• When you contact us via phone, email, or website

• When you complete forms or service agreements

• When you apply for or receive our services

• Through your support coordinator, guardian, or family member

• From healthcare professionals or other service providers (with your consent)

• Through our website contact forms

We collect information lawfully, fairly, and respectfully.

3. Why We Collect Personal Information

We collect and use your personal information to:

• Provide NDIS supports and services

• Develop personalised support plans

• Communicate with you and your representatives

• Manage appointments and service delivery

• Maintain accurate records

• Meet legal and regulatory requirements

• Process billing and payments

• Improve our services

We only use your information for the purpose for which it was collected or as required by law.

4. Disclosure of Personal Information

We may share your personal information with:

• Support coordinators

• Healthcare professionals

• NDIS and government authorities

• Employees and contractors providing your services

• Legal or regulatory authorities when required by law

We will only disclose your information when necessary and with your consent, unless legally required otherwise.

5. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

• Secure digital storage systems

• Password-protected files

• Confidential staff access controls

• Secure physical document storage

We retain your information only for as long as required by law or for service delivery purposes.

6. Access and Correction

You have the right to:

• Request access to your personal information

• Request corrections if your information is inaccurate or outdated

To request access or corrections, please contact us using the details below.

7. Website and Online Information

When you visit our website, we may collect limited information such as:

• Browser type

• IP address

• Pages visited

This information is used to improve our website and user experience. We do not use this information to personally identify you unless required.

8. Confidentiality

All staff and contractors of Enriched Support Services are required to maintain strict confidentiality and protect your personal information at all times.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. The latest version will always be available on our website.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or your personal information, please contact us:

Enriched Support Services
📍 65/110 Elizabeth Street, Richmond VIC 3121
📞 0422 746 358
📧 info@enrichedsupport.com.au

We will respond to your enquiry as soon as possible and take appropriate steps to resolve any concerns.